Yes, the UV-C travel cap comes with an integrated battery and USB-C charging. Once charged, it lasts up to 5 months, so you don’t need to charge it often.
2. How long do the brush heads last?
Just like any toothbrush, we recommend replacing the NanoSense brush head every 3 months, or earlier depending on your brushing habits. Dentists recommend not exceeding 3 months for hygiene and performance.
3. Will it be easy to get replacement heads?
Yes. Once we start delivering, you’ll be able to order replacement heads directly from our website. We also plan to list on Amazon, and we’ll offer a subscription option so you never have to think twice about reordering.
4. Do I have to use the wall mount?
Not at all. The wall mount is optional. You can simply keep GentleX on your counter or carry it in your travel kit — whatever suits your routine.
5. Does the UV-C cap fully cover the brush?
Yes, the UV-C cap completely encloses the brush head to keep it protected and sterile, whether it’s mounted on the wall or packed in your bag. It uses its own battery and USB-C charging to operate independently.
6. Can I travel with it?
Definitely. The UV travel cap is designed for travel. With its integrated battery, one charge lasts up to 5 months, so you can leave the charger at home.
7. How does the charging dock stick to the wall?
It’s super easy — no screws or drilling. The wireless charging dock uses a strong adhesive pad. Just peel, stick to a clean surface, and you’re set. It holds firm but can be removed if needed.
8. Can I charge it without using the dock?
Yes, GentleX supports dual charging: 1) Wireless charging through the wall dock. 2) Direct USB-C charging at the bottom of the brush
9. What brushing modes does it have?
GentleX includes three smart modes to suit your needs: 1) Everyday Clean – for regular daily use. 2) Deep Clean – for a more powerful clean. 3) Zen Mode – a gentle, calming mode ideal for sensitive gums
10. Is the UV-C light safe?
Yes, it’s completely safe. The UV-C light only activates when the cap is closed, ensuring no exposure to your eyes or skin.
11. When will I receive my Gentle X?
The campaign ends on August 30. We’ll begin production immediately after and aim to start shipping by mid to late September.
12. How will I know my shipping details are correct?
Before shipping, we’ll send you a survey to confirm your address and preferences. If you need to update it later, you’ll still be able to do so before we ship.
13. Will I get tracking information when it ships?
Yes. As soon as your GentleX ships, you’ll get an email with tracking details so you can follow its journey to your doorstep.
14. Can I change my color choice or add more units after backing?
Yes! After the campaign, you’ll receive a survey where you can change colors, adjust your order, or add more units.
15. What happens if there are delays?
We’ve been in the oral care industry for over 3 years and understand how to manage production, logistics, and fulfillment. We’re committed to delivering on time, but if there’s ever a delay, we’ll keep you updated with full transparency.
16. Is the UV-C cap replaceable or rechargeable?
Yes. The UV travel cap is rechargeable via USB-C and lasts up to 5 months per charge. It’s also replaceable if needed — we’ll offer it on our website.
17. Will I need to buy replacement brush heads?
Yes. Over time, you’ll want to replace the brush head, just like a standard toothbrush. We’ll notify you when it’s time, and you’ll be able to reorder directly from us or on Amazon.
18. How do I stay in the loop after backing?
We’ll send regular updates on Kickstarter and are always available via messages or email. You can also follow us on our website and socials for behind-the-scenes content.
19. I backed but didn’t get a confirmation email — what should I do?
Please check your spam or promotions folder. If it’s not there, reach out to us via Kickstarter or email and we’ll confirm your pledge.
20. Can I gift my Gentle X to someone else?
Absolutely! During the post-campaign survey, you can update the shipping details with the recipient’s name and address. It makes a great gift!
21. How does Gentle X charge?
GentleX offers dual charging options — a wireless charging wall mount and a USB-C port at the base. Use whichever is most convenient.
22. What’s the battery life of Gentle X?
Gentle X lasts up to 100 days on a single full charge, depending on your brushing routine and mode selection.
23. How long does the UV-C sterilization cap last on one charge?
The UV-C cap delivers up to 300 sterilization cycles per charge — that’s nearly 5 months of daily use.
24. Is Gentle X waterproof?
Yes. Every component of Gentle X — the toothbrush handle, wireless wall mount, and UV-C travel cap — is rated IPX7 waterproof. That means they can safely withstand splashes, rinsing, and even accidental submersion.
25. Tell me more about the wall mount.
The Gentle X wall mount is more than just a holder — it’s a minimal magnetic dock that also works as a wireless charger. It keeps your brush clean, upright, and always ready to go. Designed for easy mounting with 3M adhesive—no drilling required.
